Complaints resolution

What's on this page:

    At OPB, we are committed to delivering excellent client service. In cases of benefit entitlement disputes or service complaints, our approach is to work through the issue with you to reach an early resolution.

    Here you will find more information about our complaint resolution process, how the process works, our commitment to you, and what you can expect throughout the process.

    This process is based on the following principles:

    Collaboration

    We believe strongly that the best resolutions are reached when we work together.

    Transparency

    We commit to keeping you informed throughout the process.

    Fairness

    Our goal is to ensure that you come away feeling you have been listened to, and treated fairly.